Shipping policy

At VitallFizz, we aim to deliver your wellness products quickly, safely, and reliably across India.

Please review our shipping policy before placing an order.

1. Shipping Locations

  • We currently ship across India

  • International shipping is not available at this time

2. Order Processing Time

  • Orders are processed within 24–48 business hours

  • Orders placed on Sundays or public holidays are processed on the next business day

Once your order is shipped, you will receive a tracking link via SMS / email.

3. Estimated Delivery Time

Delivery timelines may vary by location:

Location Type Estimated Delivery
Metro Cities 2–4 business days
Tier 2 Cities 3–6 business days
Remote Areas 5–8 business days

These timelines are estimates, not guarantees.

4. Shipping Charges

  • Shipping charges (if applicable) are clearly displayed at checkout

  • Free shipping offers (if any) are subject to promotional terms

5. Delays & Unforeseen Circumstances

Delivery may be delayed due to:

  • Courier partner issues

  • Weather conditions

  • Government restrictions

  • Natural disasters or force majeure events

VitallFizz is not liable for delays beyond its control.

6. Incorrect Address or Failed Delivery

  • Please ensure your shipping address and contact details are accurate

  • Orders with incorrect or incomplete address details may:

    • Get delayed, or

    • Be returned to origin (RTO)

In such cases:

  • Re-shipping costs must be borne by the customer

  • Refunds are not applicable for failed deliveries due to customer error

7. Damaged or Tampered Packages

If your package appears:

  • Damaged

  • Opened

  • Tampered with

Please:

  • Do not accept the delivery

  • Contact us immediately with photos/videos

Accepted packages with visible damage may not be eligible for claims.

8. Partial Shipments

In rare cases, your order may be shipped in multiple packages.
You will be notified accordingly.

9. Tracking Your Order

  • Tracking details are shared once the order is shipped

  • Tracking updates depend on courier partner systems

10. Address Changes

  • Address changes are not possible once the order is shipped

  • Contact us immediately after placing the order if a correction is needed

11. Contact Us

For shipping-related queries:

📧 Email: care@vitallfizz.com
📱 Phone / WhatsApp: +91- 99097 19195
🕒 Support Hours: Mon–Sat, 10 AM – 6 PM IST

12. Policy Updates

VitallFizz reserves the right to modify this Shipping Policy at any time without prior notice.

Continued use of our Website constitutes acceptance of the updated policy.